Frequently Asked Questions

Fill out our order or inquiry form with all of your event details. After you submit the form, we’ll be in touch to confirm your order, finalize details and share payment info.
We recommend placing your order 3-4 weeks prior to your event (or sooner!) so we have time to work with you, source materials and make your balloon decor. Orders received within 7-10 days of your event are subject to a rush fee.
To confirm your order, our Grab & Go balloons must be paid in full at the time of booking and a 50% deposit is required for Custom Balloon Installations. The remaining balance is due on the day of the installation. We’ll send a custom quote with payment details for all Custom Install inquiries.
Grab & Go Garlands are fully refundable up to 1 week prior to the event date. Cancellations made less than 7 days prior are non refundable.
Custom Balloon Installations are fully refundable up to 1 week prior to the event date. The 50% deposit is non-refundable for cancellations made less than 7 days prior.

All of our Grab & Go orders come with a hanging kit and instructions. We provide 3M command hooks that are safe on walls as long as they are removed properly. Balloon Vibes CLT is not liable for any damage.
Our Grab & Go balloons fit in most SUVs and some sedans. Before ordering, check out the size guide below to make sure your garland will fit in your car. We can help if you’re not sure and offer delivery for an additional fee ($150 order minimum).
- 3-4ft garlands and Balloon Stacks fit in the backseat of most cars
- 5-6ft garlands fit in most mid-size SUVs
- 7-9ft garlands and Freestanding Garlands fit in most large 3-row SUVs with the seats folded down
Our balloons may take up more room in your car than you'd expect. Please make sure your car is empty and all seats are folded down for pickup (excluding balloon stacks, clusters and wands)
Pickup for our Grab & Go balloons is in Belmont, NC near the Daniel Stowe Botanical Gardens.
We have a variety of balloon stands that can be rented as an add-on to our Grab & Go Garlands.
After the event, you’ll return your rental stand to our location in Belmont, NC within 2 days of the event. Clients are responsible for replacing damaged or lost Balloon Stand Rentals.

Our custom installations are all one-of-a-kind large statement pieces, use up to 5 different balloon sizes and can be customized to a variety of shapes and sizes. Delivery and installation is included so you are freed up to do more important things the day of your event.
We begin installation at least 2 hours prior to your event start time. If you have a location with no time constraints, like your home, we can install up to 2 days prior.
We recommend installing outdoor balloons the day of the event.
The length of our Custom Installations isn’t always linear. We’ll often add bundles of balloons for volume and a more organic look.

We use high quality balloons that will last for weeks (sometimes months) when installed indoors.
While balloons hold up better indoors, we’ll do everything we can to make your balloons last outdoors. We recommend setting up outdoor garlands the day of the event, avoiding dark balloons and placing balloons in the shade when possible.
Keep in mind, balloons don't like wind, hot sun and rain. We can’t guarantee they will stand up to harsh weather conditions and recommend having a backup plan.
Clients are responsible for take down and disposal of balloons for all orders. We offer take down/disposal for an additional fee.
We use wall safe hanging options that shouldn’t cause damage if removed properly. Balloon Vibes CLT is not liable for any damage.
Rental stands must be taken apart, placed in the provided packaging and returned to our location in Belmont, NC within 2 days of the event.

Ready to party? Let’s get started.